FAQs

1. What is Carepackit?

Carepackit is your ready-made client experience toolkit. We provide professional, customizable templates and planners that help entrepreneurs, freelancers, and small business owners onboard clients with ease and confidence. Our digital kits make it simple to elevate your brand from day one.

2. How do I download my Carepackit files?

After placing your order, you’ll receive an email with a secure digital download link within 5 minutes. Be sure to check your spam or promotions folder if you don’t see it. Once downloaded, you can open, edit, and start customizing your templates right away.

3. Why Canva and Notion?

We’ve built our templates using Canva and Notion because they’re two of the most beginner-friendly and flexible tools available.

  • Canva makes it effortless to design beautiful, on-brand materials — no graphic design experience required.
  • Notion helps you organize your business processes, client systems, and digital workflows in one place.

All Carepackit templates are shared via live links, meaning we can make ongoing improvements and updates as design trends, tools, and client expectations evolve. You’ll always have access to the most current version of your kit — keeping your brand experience fresh and relevant.

4. Can I customize the templates to match my brand?

Yes! All templates are 100% customizable. You can edit the fonts, colors, images, and layout to perfectly align with your brand’s style and voice — no design experience needed.

5. Can I share or resell CarePackit kits?

No. Your purchase grants you a personal or business-use license only. Redistribution, resale, or sharing of the original digital files is not permitted. You can, however, use them to create personalized client materials for your business.


6. Do you offer refunds or exchanges?

Because our products are instant digital downloads, we can’t offer refunds or exchanges. However, we’re committed to ensuring you have a smooth experience — if you have trouble accessing or using your templates, reach out to us anytime and we’ll make it right.




7. Do I need design skills to use Carepackit templates?

Not at all. Our drag-and-drop editable templates are beginner-friendly and require no advanced design experience. You can create professional-quality materials in minutes.